Returns & Exchanges 2017-01-18T08:42:22+00:00

Returns and Exchanges

Return Policy

Your satisfaction is our primary goal. All products have a 30 Day, 100% Guarantee. If for any reason you are dissatisfied with any of the products you have purchased at Skin2SkinCare.com, you may return the unused portion of a product for a full refund less shipping.

To qualify you must notify us of the return of your item(s) within 30 days of receipt of your order.

If you have any questions or concerns regarding a return, refund, or exchange, contact Skin 2 Skin™:

Email us at info@Skin2SkinCare.com
Customer Service toll-free at 877-754-6790
Monday through Friday, 9:30AM -5:00PM PST.
Please carefully follow the instructions below before returning items.

Return / Exchange Instructions

Notify of us your return via e-mail at info@skin2skincare.com or via phone by calling us toll-free at 877-754-6790, Monday through Friday, 9:30AM – 5:00PM PST.

Use a trackable and or insured shipping method as we cannot be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records and enclose a copy of the invoice in the package. For your protection and to ensure prompt delivery, we recommend you send your return via UPS or insured Parcel Post. Return shipping fees are not refundable.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within seven business days of receipt and a credit will be issued in the original form of payment.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-877-754-6790 or info@Skin2SkinCare.com.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.