Returns and Exchanges
Your satisfaction is our primary goal. All products have a 30 Day, 100% Guarantee. If for any reason you are dissatisfied with any of the products you have purchased at Skin2SkinCare.com, you may return the unused portion of a product for a full product refund.
To qualify you must notify us of the return of your item(s) within 30 days of receipt of your order.
If you have any questions or concerns regarding a return, refund, or exchange, contact Skin 2 Skin®:
Email us at info@Skin2SkinCare.com
Customer Service toll-free at 206-257-1421
Monday through Friday, 10:00AM – 6:00PM PST.
Please carefully follow the instructions below before returning items.
Return / Exchange Instructions
- Notify us your return via e-mail at email@example.com or phone first.
- Use a trackable, and or insured, shipping method as we cannot be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records and enclose a copy of the invoice in the package with the last four numbers and expiration date of the credit card you used. If you paid by PayPal we will see it on the invoice and issue the credit on your PayPal account. For your protection, and to ensure prompt delivery, we recommend you send your return via UPS or insured Parcel Post. Return fees are not refundable.
- Your return will be processed promptly upon its arrival, and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within seven business days of receipt and a credit will be issued in the original form of payment.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.
Please provide the order number, email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.